FAQs
Please check the questions below. For the full equipment list, visit Pricing & Essentials.
What is included in the hire?
Please check our Pricing & Essentials page for the full list of equipment and comforts included with Falcon.
Where can I leave my vehicle whilst on holiday?
We can provide parking for one car per hire on our drive. Vanagon cannot accept responsibility for damage or loss caused during the hire period. Vehicles are left at the owner’s risk.
Can we take the campervan abroad?
Yes. You can take the campervan to a European country. We only offer UK breakdown, so you will need to provide proof of European breakdown cover before setting off.
Am I able to take the campervan to a festival?
Yes, although we will require some more detail from you before confirming the booking.
Does the van get cold at night?
No. Falcon is fitted with diesel heating, black window curtains and a thermal windscreen cover for warmth and privacy.
Do you allow dogs?
Small to medium dogs are welcome. There is an additional charge of £35 per pet, with a maximum of two. Dogs must not go on the seats or beds.
Is there a limit on mileage?
No. Explore to your heart’s content without the worry of excessive mileage.
What insurance is included?
The hire price includes fully comprehensive insurance with unlimited mileage and breakdown cover. Drivers must be aged 21-79 and meet the insurer’s requirements.
What is the security deposit?
The deposit is set by the insurer: age 21-22 £1,000; 23-24 £750; 25-75 £500; 76-79 £1,000. It is normally paid before collection and refunded after the vehicle is returned without issue.
What are collection and return times?
Collection is from 2pm unless agreed otherwise. Please allow 30-45 minutes for the handover. Falcon must be returned by midday unless another time has been agreed.
What driving requirements apply?
Drivers must be at least 21, have held a full UK licence for at least two years, and meet the insurer’s points and claims requirements.
What is the cancellation policy?
Over 31 days before travel: 100% refund. Within 30 days: 75%. Within 14 days: 50%. Within 7 days: 25%. Within 2 days: no refund.
What documents do you need?
For each driver we require the front and back of the driving licence, a DVLA check code, and two acceptable proofs of address. Please send documents no later than 14 days before travel.